Professional Projects

User Guide: IT Service Management Tool

Role: Technical Writer

Developed a step-by-step user manual for an enterprise ITSM platform, including screenshots, process flows, and troubleshooting guides. Coordinated with developers and end-users to validate instructions.

Impact: Increased user adoption and decreased support tickets by providing accessible training materials that reduced confusion and error rates.

Process Flow Diagrams & Infographics

Role: Technical Writer

Designed visual aids to complement technical and compliance documents, including workflow diagrams for RMF accreditation and system deployment processes.

Impact: Enhanced reader comprehension and executive briefing effectiveness; visuals became standard artifacts reused across multiple programs.

Training Development Project – Lead Designer & Developer Transition

Role: Lead Designer and Developer

Assumed leadership of a training development project following the unexpected departure of two prior colleagues, with no formal turnover or direction provided. Leveraged existing content and best practices to establish a sound development approach, conducted bi-weekly meetings with stakeholders to clarify goals, and performed a gap analysis to identify and address missing training elements.

Impact:

• Ensured continuity of development despite staff turnover, maintaining both quality and schedule.

• Strengthened stakeholder relationships through regular communication, building shared understanding of training objectives.

• Identified and closed training gaps, delivering a more complete and effective solution aligned with organizational goals.

• Demonstrated adaptability and initiative by independently structuring the project and guiding it to successful execution.

Studio Documentation & Onboarding Program

Role: Lead Technical Communicator & Team Lead

Led an ongoing initiative to create and maintain studio-wide documentation, including process guides, standards, best practices, and onboarding materials. Developed a structured, user-friendly knowledge base consisting of wikis, style guides, SOPs, presentations, videos, and step-by-step guides. Performed a content audit and gap analysis, then assembled and trained a Quality of Instruction team to produce missing documentation and design intuitive navigation structures for ease of use.

Impact:

• Standardized documentation practices across the department, improving consistency, accuracy, and ease of access.

• Streamlined onboarding for new hires, reducing ramp-up time and improving knowledge transfer.

• Improved collaboration across functional groups by consolidating processes into single sources of truth, eliminating duplication and outdated content.

• Strengthened instructional quality by fostering consensus-driven guidance and continuous improvement in best practices.

• Enhanced user experience by applying technical communication principles to information design, ensuring clarity and navigability.

Freelance Work

Brochure Development – University of Central Florida, English Department

Role: Writer and Designer

Created a series of informational brochures for the UCF English Department, highlighting program details, major/minor requirements, and career pathways. Collaborated with faculty to ensure accuracy and tailored messaging for prospective and current students.

Impact:

• The brochures became a key outreach tool, helping students better understand academic options and supporting the department’s advising and recruitment efforts.

• Developed brochures that improved student awareness of program offerings, contributing to increased engagement in English majors and minors.

• Designed visually engaging brochures aligned with UCF branding guidelines, balancing academic rigor with approachable language.

• Authored clear, student-friendly copy that translated complex academic requirements into accessible content.

Legal Blog & Article Writing – Paul & Perkins, P.A.

Role: Content Writer

Researched and wrote blog posts and articles on legal topics such as [insert examples: employment law, contracts, compliance, etc.]. Created accessible content that translated complex legal concepts into clear, actionable guidance for clients and the general public.

Impact:

• Strengthened the firm’s online presence, improved SEO performance, and provided valuable resources that enhanced client trust and engagement.

• Authored blog posts and articles to help clients navigate complex legal topics, providing clarity on rights, responsibilities, and practical steps.

• Produced SEO-optimized legal blog posts that expanded the firm’s digital footprint and attracted prospective clients through thought leadership.

• Developed polished, professional content aligning with the firm’s brand voice, ensuring accuracy while remaining accessible to a non-legal audience.

Referral Attorney Newsletters

Role: Content Writer & Editor

Developed bi-annual newsletters tailored to referral attorneys and firms, highlighting the firm’s recent casework, litigation successes, and practice strengths. Focused on audience-specific messaging to strengthen professional relationships and reinforce the firm’s credibility and expertise.

Impact:

• Increased referral case volume by improving engagement and trust with referral partners.

• Enhanced the firm’s visibility and reputation through consistent, professional communication.

• Provided attorneys with clear, targeted updates that demonstrated ongoing success and encouraged continued collaboration.

Grant Proposal – Mending Hearts Non-Profit

Role: Grant Writer

Partnered with Mending Hearts, an Orlando-Sanford–based non-profit focused on providing affordable housing, to develop a grant proposal aimed at securing funding for critical property renovations. Collaborated with organizational leaders to align the proposal with funding requirements and effectively communicate the community impact of the renovations.

Impact:

• Strengthened the organization’s ability to pursue external funding opportunities.

• Helped articulate the urgent need for property improvements and the long-term value to the community.

• Enhanced the group’s positioning for future funding efforts by establishing proposal structure and best practices.

Memoir Editing Project – Music Industry

Role: Developmental & Line Editor

Performed a comprehensive edit of a client’s personal memoir chronicling their career and insights in the music industry. Provided developmental feedback on structure, pacing, and narrative flow while also performing detailed line edits to refine language, tone, and clarity.

Impact:

• Strengthened the manuscript’s readability and storytelling impact while preserving the author’s authentic voice.

• Enhanced narrative structure, improving flow and coherence across chapters.

• Helped the client move closer to a publish-ready draft, positioning the work for future publication or self-publishing.